Game Haven Guild Privacy Policy

06/15/2025

Your trust is our first priority. This privacy policy explains the data Game Haven Guild collects, how Game Haven Guild collects it, and for what purposes.

Why Do We Collect Your Information

Uses of your data includes but is not limited to:

  • Providing our services, websites and applications (including social media)

  • Maintaining and improving the security of our websites and applications

  • Maintaining and improving the tool and features of our websites and applications

  • Developing and optimizing the performance of our services

  • Managing our customer and user accounts

  • Handling contact and support requests

  • Sending communications

  • Displaying personalized content and providing personalized interactions

  • Registering visitors

  • Administering surveys and conducting research

  • Recording phone calls (in alignment with applicable laws)

  • Managing Usage and licensing compliance

  • Preparing internal reports and business modeling

  • Managing compensation of our employees

  • Managing payments

  • Complying with legal obligations

What Information Could We Collect

In general, when a customer tries, purchases, uses, or subscribes to Game Haven Guild services, or obtains support for or professional services with such products, Game Haven Guild receives data from you.

For example:

  • When a customer engages with a Game Haven Guild sales representative, we collect the customer’s name and contact data, along with information about the customer’s organization.

  • When a customer interacts with a Game Haven Guild support professional, we collect device and usage data or error reports.

  • When a customer pays for products, we collect contact and payment data.

  • When a customer engages with Game Haven Guild for professional services, we collect the name and contact data of the customer’s designated point of contact 

When using our services, as with most websites and software applications, we gather certain device information when individual users use our services. This information may include but is not limited too identifiers, commercial information, and internet activity information such as IP address (or proxy server information), device and application information, identification numbers and features, location, browser type, plug-ins, integrations, Internet service provider, mobile carrier, the pages and files viewed, searches, referring website, app or ad, operating system, system configuration information, advertising and language preferences, date and time stamps associated with your usage, and frequency of visits to the websites. 

In addition, we gather certain information as part of your use of our products and services (“Usage Data”). This information may include: (i) identifiers, such as user ID, organization ID, username, email address and user type; (ii) commercial information; and (iii) internet activity information such as IP address (or proxy server), mobile device number, device and application identification numbers, location, language, browser type, Internet service provider or mobile carrier, user interactions such as the pages and files viewed, website and webpage interactions including searches and other actions you take, operating system type and version, system configuration information, date and time stamps associated with your usage and details of which of our products and product versions you are using. 

In addition, we may use aggregated Usage Data for other internal business purposes, such as to identify additional customer opportunities and to ensure that we are meeting the demands of our customers and their users. Please note that this Usage Data is primarily used to identify the uniqueness of each user logging on (as opposed to specific individuals), apart from where it is strictly required to identify an individual for security purposes or as required as part of our provision of the services to our customers. 

How Long Do We Keep your Data

We may retain your data for a period of time consistent with the original purpose of collection or as long as required to fulfill our legal obligations. We determine the appropriate retention period for Personal Data on the basis of the amount, nature, and sensitivity of the Personal Data being processed, the potential risk of harm from unauthorized use or disclosure of the Personal Data, whether we can achieve the purposes of the processing through other means, and on the basis of applicable legal requirements (such as applicable statutes of limitation).

After expiry of the applicable retention periods, your Personal Data will be deleted. If there is any data that we are unable, for technical reasons, to delete entirely from our systems, we will implement appropriate measures to prevent any further use of such data.

Changes to This Privacy Policy

We will update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. If we do, Game Haven Guild will update the date at the top of this page. If we make a material update, we may provide you with notice prior to the update taking effect, such as by posting a notice on our website or by contacting you directly, or where required under applicable law and feasible, seek your consent to these changes.

We encourage you to periodically review this Privacy Statement to stay informed about our collection, processing and sharing of your Personal Data.

Policy Conflicts

In the event of a conflict between this Game Haven Guild Privacy Policy and the terms of any agreement(s) between a customer and Game Haven Guild, the terms of those agreement(s) will control.