Game Haven Guild Terms of Use
Last Update: 09/28/2026
1. Agreement to These Terms
Welcome to Game Haven Guild. These Terms of Use ("Terms") are a binding legal agreement between you and Alt F4 LLC, DBA Game Haven Guild ("Game Haven Guild," "GHG," "we," "us," or "our"). They govern your access to and use of the Game Haven Guild websites (including www.gamehavenguild.com, www.gamehavenguild.app, and store Linkpages), the Game Haven Guild mobile applications, and all related services, features, and tools (collectively, the "Services" or the "Platform").
By creating an account, clicking a button indicating acceptance, downloading, accessing, or using the Services in any way, you accept these Terms and agree to be bound by them. If you do not agree, do not use the Services.
If you use the Services on behalf of a business (for example, as a game store owner, manager, or employee), you represent that you have the authority to bind that business or to act on its behalf under these Terms, and "you" refers to both you and that business.
Our Privacy Policy and Contest Rules are incorporated into these Terms by reference. In the event of a conflict between these Terms and the Contest Rules with respect to a contest, the Contest Rules control.
2. The Platform and Its Roles
2.1 What Game Haven Guild Is
Game Haven Guild is a community management platform built for local game stores. It provides tools that help stores manage events, registrations, waitlists, table reservations, memberships, game lending libraries, matchmaking, announcements, check-ins, and related community engagement features, and it provides gamers with tools to discover stores and events, register, check in, join memberships, reserve space, borrow games, and connect with other players.
Game Haven Guild is not a point-of-sale system, payment processor, bank, game store, event organizer, or seller of any goods or services offered by participating stores.
2.2 Independent Businesses
Each store on the Platform is an independent business. When you register for an event, purchase a membership, reserve a table, buy an event entry, borrow a game, or interact with a participating store in any way, you are transacting with that store, not with Game Haven Guild. The store is the seller and merchant of record for its events, memberships, reservations, fees, refunds, and game library loans.
Game Haven Guild does not control stores and is not responsible for:
- store operations, staffing, facilities, or safety at in-person events;
- the accuracy of store profiles, event listings, pricing, or descriptions;
- the quality, safety, legality, or delivery of anything a store sells or provides;
- a store's cancellation, refund, or no-show policies;
- disputes between you and a store (including payment disputes, chargebacks, and damaged or lost library games), which you must resolve directly with the store.
2.3 Store Claims and Employee Access
Only a store owner or an authorized manager may claim a store on the Platform. By claiming a store, you represent that you are authorized to do so. Store owners may invite employees to help manage their store; each employee must use their own individual account, and the store owner is responsible for its employees' use of the store's management tools and for the accuracy of employee access permissions it grants.
3. Eligibility and Accounts
3.1 Age Requirements
You must be at least 18 years of age to create an account. If you are between 18 and the age of majority in your jurisdiction, you may use the Services only with the knowledge, supervision, and consent of a parent or legal guardian, who agrees to these Terms on your behalf and is responsible for your use of the Services. We do not knowingly collect personal information from children under 18 in accordance with the Children's Online Privacy Protection Act. If we learn that we have, we will delete that information.
3.2 Account Information
You agree to provide accurate, current, and complete information during registration and to keep it up to date. You are responsible for maintaining the confidentiality of your password and account and for all activity that occurs under your account, including activity by employees or others you allow to use your account. Notify us immediately of any unauthorized use of your account.
You may not use anyone else's account without permission, and you may not create an account using a false identity or information belonging to another person.
4. Fees, Payments, Subscriptions, and Refunds
4.1 Fees for Stores
The core Platform is currently offered to stores free of charge, with no setup fees and no long-term contracts. We may introduce or change fees, plans, or pricing in the future. If we do, we will provide reasonable advance notice to affected store operators before changes take effect, and you may stop using the Services if you do not agree to them.
4.2 Payments Through Stripe
Where a store has enabled payments, charges for event entries, table reservations, and paid memberships are processed through Stripe. For store transactions, payment is collected on behalf of the participating store, and funds are deposited into that store's own Stripe account. The store, not Game Haven Guild, is the merchant of record for all such charges. Your use of Stripe is also governed by Stripe's terms of service and privacy policy, which we encourage you to review.
4.3 Memberships and Recurring Billing
Paid memberships are recurring subscriptions billed through Stripe at the interval (monthly or annual) you select at signup. Subscriptions automatically renew until cancelled. Members may manage their payment methods, view invoices, switch plans, or cancel through the self-serve billing portal available in the app. Unless a store's settings provide otherwise, cancellation takes effect at the end of the current paid period and benefits continue until then. Free memberships are subject to store approval and may be cancelled by you or the store at any time.
4.4 Refunds
Refunds for events, reservations, and memberships are governed by the refund cutoffs and policies each store configures and publishes on the Platform. Because the store is the merchant of record, refund requests, billing disputes, and chargebacks relating to a store charge must be directed to that store. Game Haven Guild does not issue, guarantee, or adjudicate refunds for store transactions.
4.5 Taxes
Stores are responsible for determining and remitting any applicable taxes for their sales. If you believe a store's pricing or tax treatment is incorrect, contact the store.
5. Responsibilities of Store Operators
If you operate a store on the Platform, you are responsible for:
1. providing and maintaining accurate store profile information, including location, contact information, hours, amenities, and pricing;
2. operating your store and events in compliance with all applicable laws, including consumer protection, licensing, advertising, tax, health and safety, and accessibility requirements;
3. honoring your published event schedules, prices, membership benefits, refund policies, and reservation terms;
4. the safety and conduct of your in-person events, premises, and game library loans, including supervision of minors where applicable;
5. obtaining any consents or authorizations needed to use integrations you connect (for example, your Discord server, website, or social accounts);
6. maintaining appropriate authority over employee access, and for acts and omissions of your employees and staff on the Platform;
7. promptly addressing disputes, refund requests, and reports from your customers.
Game Haven Guild may review, suspend, or remove store profiles, listings, or features that violate these Terms or applicable law, or that we reasonably believe may create legal exposure or harm to users.
6. Acceptable Use
You agree not to:
- use the Services for any unlawful purpose or in violation of any applicable law or these Terms;
- use the Services to harass, threaten, defame, stalk, or abuse anyone, or to violate anyone's legal rights (including privacy and publicity rights);
- post, upload, or transmit content that is unlawful, harmful, fraudulent, deceptive, misleading, obscene, or hateful, that contains sexual content involving minors, or that promotes violence or illegal activity;
- interfere with the Services, including attempting to gain unauthorized access, probing or scanning the vulnerability of our systems, scraping data through automated means without our written permission, or circumventing any access controls, rate limits, or eligibility restrictions (including membership gates and members-only registrations);
- circumvent, falsify, or misuse check-in features, including checking in when not physically present at a store;
- impersonate any person or business, including GHG personnel, store staff, or other users;
- transmit spam, chain letters, or unsolicited commercial messages through store messaging, matchmaking, or communication features;
- resell, sublicense, or commercially exploit access to the Services without our written permission, except that store operators may use the store management tools in the ordinary course of their business;
- attempt to manipulate engagement data, check-in counts, drawing eligibility, or analytics; or
- use the Services to run contests, drawings, or promotions except in accordance with our Contest Rules.
We may investigate suspected violations and may remove content, restrict features, suspend accounts, and cooperate with law enforcement where we believe it is warranted. We do not undertake to pre-screen all content, but we have the right (but not the obligation) to monitor, filter (including through restricted-word screening), edit, refuse, or remove any content.
7. User Content
You may be able to submit content to the Services, including store profiles and announcements, event listings, messages, matchmaking posts, display names and avatars, gamer thoughts, reports, and other materials ("User Content").
You retain ownership of your User Content. By submitting it, you grant Game Haven Guild and participating stores a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to host, store, reproduce, adapt (as technically necessary to provide the Services), publicly display, publish, and distribute that User Content through the Services, including where a store syndicates its content to its own website, Linkpage, app views, Discord, or social channels. This license continues until you delete the content or your account, except for content that has been shared with or syndicated by others, reasonable archival copies, and content stored in backups.
You represent that you have all rights needed to submit your User Content and that it does not violate these Terms or any third party's rights.
You are responsible for your User Content, not us. If you believe content on the Platform violates these Terms, you may report it through the reporting tools in the app. Participating stores and GHG may each remove content and restrict accounts for content that violates these Terms.
8. Contests and Prize Drawings
Contests, sweepstakes, giveaways, and drawings facilitated through the Platform are governed by our Contest Rules, which are incorporated by reference and apply both to contests we host and to contests hosted by participating stores. Store-hosted contests are third-party promotions for which the store, not GHG, is responsible. Participation requires in-person check-in as described in the Contest Rules.
9. Game Library Loans
Where a store offers a lending library, the loan is between you and that store. GHG tracks checkout status and due dates but does not own, deliver, or guarantee the condition of library copies, and is not responsible for lost, damaged, or late-returned games. You are responsible to the store for returning borrowed copies by their due date and in acceptable condition, and for any fees or policies the store applies to lost or damaged copies.
10. Third-Party Services and Integrations
The Services may interoperate with third-party services, including Discord (for role synchronization and scheduled event publishing), Stripe (payments), Bluesky and other social platforms (content sharing), store websites, and others. Your use of those third-party services is governed by their own terms and privacy policies, and you are responsible for your accounts on them. We do not control third-party services and disclaim responsibility for their content, availability, or practices.
Our mobile applications are distributed through the Apple App Store and Google Play. Your use of the apps is also subject to the terms of service of the applicable store. To the extent these Terms conflict with a mandatory requirement of Apple or Google for applications distributed through their stores, that requirement controls with respect to the app obtained from that store. Apple and Google are not responsible for the apps or the Services.
11. Data, Analytics, and Privacy
We handle information collected through the Services as described in our Privacy Policy, which is incorporated into these Terms. In addition, we may use and share aggregated, de-identified, and anonymized engagement and community data (for example, check-in trends, game and event popularity, and community growth patterns) for product development, industry insights, and commercial purposes. Aggregated or de-identified data is not attributed to an identifiable individual or, where applicable, an identifiable store, and we will take reasonable measures to prevent re-identification.
12. Intellectual Property
The Services, including all software, design, text, graphics, logos, and the "Game Haven Guild" name and marks, are owned by Game Haven Guild or its licensors and are protected by intellectual property laws. You may not copy, modify, or create derivative works based on the Services, or use our name, logos, or trade dress without our written permission.
Your use of the Services does not grant you any ownership interest in the Services or in data belonging to GHG. Stores own their store profile content and event listings to the extent created by them, subject to the licenses in Section 7.
If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without compensation, and you agree we are not required to keep it confidential.
13. Availability, Changes, and Third-Party Content
We do not guarantee that the Services will be available without interruption, timely, secure, or error-free. We may modify, suspend, or discontinue any part of the Services (including features, guides, and integrations) at any time, and we may limit or cap certain features. Features offered without charge are provided with even less assurance: we may change or discontinue them without notice, and they do not create any entitlement to continued availability.
The Services may contain links to third-party websites and services (including store websites, eBay or TCGplayer stores, and social media pages). We are not responsible for third-party content or sites.
14. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL CONTENT AND FEATURES OFFERED THROUGH THEM ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. GAME HAVEN GUILD AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT.
WITHOUT LISITING THE FOREGOING, WE DO NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR THAT INFORMATION POSTED BY STORES OR USERS (INCLUDING EVENT DETAILS, PRICING, AND AVAILABILITY) IS ACCURATE, CURRENT, OR COMPLETE.
15. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL GAME HAVEN GUILD (OR ITS OWNERS, EMPLOYEES, CONTRACTORS, OR SUPPLIERS) BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF USE, DATA, GOODWILL, OR PROFITS, ARISING FROM OR RELATED TO THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR OTHERWISE.
NOTHING IN THESE TERMS EXCLUDES LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.
16. Indemnification and Release
You agree to indemnify, defend, and hold harmless Game Haven Guild and its owners, employees, contractors, and suppliers from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from (a) your User Content or your use of the Services in violation of these Terms or applicable law; (b) if you are a store operator, your store's operations, events, pricing, refunds, taxes, library loans, or content; or (c) your dispute with a store, another user, or any third party.
To the maximum extent permitted by law, you release Game Haven Guild from any claims arising out of or in connection with your participation in in-person activities, events, or contests at a store, including any injury, loss, or damage occurring at store premises, which remain the responsibility of the store.
17. Suspension and Termination
We may suspend or terminate your account or your access to any part of the Services, with or without notice, if you violate these Terms, create risk or legal exposure for us or others, fail to pay applicable fees, or where we believe suspension is necessary to protect the Services or our users.
You may stop using the Services at any time and may delete your account where the app provides that option. On termination: (a) licenses granted by you under these Terms will end, except as noted in Section 7; (b) stores remain responsible for their legal obligations to their customers; and (c) sections that by their nature should survive (including Sections 2, 4, 5, 7, 9 through 18) will survive.
18. Changes to These Terms
We may update these Terms from time to time. When we do, we will update the "Last Updated" date at the top of this page. If a change is material, we will provide reasonable advance notice through the Services, by in-app message or email, or by other means before it takes effect. By continuing to use the Services after the updated Terms take effect, you agree to the updated Terms. If you do not agree, you may stop using the Services before the changes take effect.
19. General
Governing Law. These Terms and any dispute arising out of them are governed by the laws of the State of Texas, without regard to conflict-of-law rules.
Dispute Resolution. Before filing a claim, we ask that you contact us so we can try to resolve the matter informally. Any legal action arising from these Terms or the Services must be brought in the state or federal courts located in Travis County, Texas, and you consent to their exclusive jurisdiction and venue.
Electronic Communications. You consent to receive communications from us electronically, including by email, in-app messages, and postings on our website. You may withdraw this consent by closing your account, understanding that some notices are necessary for us to operate the Services for you.
Notices. We will provide notices to store operators by in-app message or email associated with the account and to gamers by in-app message or email. Notices from you should be sent to Help@gamehavenguild.com.
Assignment. You may not assign these Terms without our written consent. We may assign them, including in connection with a merger or sale of assets.
Force Majeure. We are not responsible for delays or failures in performance caused by events beyond our reasonable control.
Severability and Waiver. If any provision of these Terms is held unenforceable, it will be modified to the minimum extent necessary and the rest of the Terms will remain in effect. Our failure to enforce a right is not a waiver of that right.
No Third-Party Beneficiaries. These Terms are for the benefit of the parties only and create no third-party beneficiary rights, except that participating stores are intended third-party beneficiaries of Section 7 (as to User Content they syndicate).
Entire Agreement. These Terms, together with the Privacy Policy and Contest Rules, are the entire agreement between you and Game Haven Guild regarding the Services and supersede any prior terms. If a translation of these Terms differs from the English version, the English version controls.
20. Contact
Questions about these Terms can be sent to Help@gamehavenguild.com or through our https://www.gamehavenguild.com/contact-us page.