Frequently Asked Questions

Most Frequent Questions

  • The owner or general manager has to first create their gamer account and claim the store.

    They can then add employees to help manage the app for the store.

    We built a detailed Store Sign Up Guide to help you claim and get the most out of the Game Haven Guild ecosystem!.

  • We built a detailed Store Sign Up Guide to help you claim and get the most out of the Game Haven Guild ecosystem!.

  • Inline with our Terms of Use and Privacy Policy, we collect only the information necessary to operate the platform, connect gamers with local stores and events, and improve the experience for everyone involved. We do not sell your personal identifiable data, and we do not build personal profiles for advertising networks. Any insights we generate are used internally to improve features or, when shared with stores or the industry, are provided in anonymous and aggregate form only. Transparency matters to us, so our policies clearly explain what we collect, why we collect it, and how it’s used. Our goal is simple: support local gaming communities while respecting your privacy and earning your trust.

  • Right now, Game Haven Guild does not make money. That is why we are keeping operating cost low while we learn from the community what features are desired. Eventually, we plan to make revenue from some combination of ad revenue, charging for industry accounts and/or premium accounts for additional features.

  • Yes! Game Haven Guild is completely free for game stores.

    • The core of our platform relies on stores being able to easily update calendars, share announcements, and keep their communities informed—without any barriers.

    • We understand that running a game store comes with many challenges, and our goal is to support your business, not add another cost or complication. By making the platform free, we ensure that every store can participate, grow their community, and bring more players through the door.

Check In Feature Overview

    • Each store has a unique QR code that can be scanned through the GHG App.

    • Scanning the QR code checks you into the store as well as any event and/or game you have registered for.

    • Stores can find there unique QR code on their store dashboard to show from a device or download to print and show in store.

    • Stores and Game Haven Guild can offer incentives such as free gifts or prize drawings, with eligibility based on users who check in to the store, an event, or a specific game session.

    • Stores can view the game titles and categories that checked-in customers follow, helping stores better understand visitor interests and make informed decisions about product assortments and future event planning.

  • No personally identifiable information is ever shared—including email, username, or birthday.

    Stores can then view aggregated, non-identifiable trends such as:

    • How frequently users check in after different types of events

    • The percentage of checked-in users who follow specific games or categories

    • For users who check in for a particular game, which other games they follow in aggregate

    This allows stores to understand community interests and behavior without accessing any personal user information.n

    • Lighting: Make sure the QR code is well-lit without glare or shadows

    • Distance: Hold your phone 6-12 inches from the QR code

    • Angle: Keep your phone parallel to the QR code (not tilted)

    • Focus: Wait for the camera to focus - the image should be sharp and clear

    • Steadiness: Hold your phone steady when clicking "Scan Now"

    • Clean lens: Wipe your camera lens if the image looks blurry

    • Full QR code: Ensure the entire QR code is visible in the red square

General Questions

  • Our goal is to help game stores build stronger communities through a dedicated news and experience platform that brings players together, showcases store events, and supports the growth of local tabletop gaming. By making it easier for gamers to discover news, announcements, activities, connect with each other, and stay engaged, we empower stores to create thriving, loyal communities.

  • The App is currently available online at www.GameHavenGuild.app, in the Google Play Store and the Apple App Store.

Local Game Store Tutorials

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